How can I buy tickets?
The Promoters of Ed Sheeran are committed to combating unethical secondary ticketing and resale.
For the 2024 tour we will be operating a names on tickets policy on tickets sold ONLY via Platinumlist.
In preparation for on sale, we recommend that you register at www.edsheerandxb.com from 8am 6th November.
Once the tickets have been purchased you will receive an email confirmation within 12 Hours as proof of purchase. This is NOT your ticket(s).
You will receive instructions on how to access your ticket(s) much nearer to the shows.
Upon arrival at the show, you will then be required to arrive as a group and present your ticket(s) with the Lead Purchaser present. The Lead Purchaser will be required to have a photo ID that matches the name on the tickets.
Where should I buy my ‘’face value’’ tickets from?
Only buy tickets from the authorised websites: www.edsheerandxb.com and platinumlist.net
When will tickets go on sale?
Pre-sale for those who register starts at 10am GST 9th November
General on-sale at 10am GST on 10th November 2023
How much are the ‘’face value’’ tickets?
The tickets are AED 495, AED 595, AED 995 & AED 1195
How do I arrange to buy tickets for someone requiring disabled access?
For POD assisted seating please contact the Platinum List hotline +971-4-4573212
What is unethical secondary ticketing and ticket resale?
Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.
Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.
How many tickets can I buy?
There will be a strict limit of 8 tickets per show date per person. This restriction is in place in order to give as many people as possible a fair chance to buy tickets. The whole party must arrive at the same time as the Lead Purchaser holding the tickets matching their valid photo ID.
PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled
What is a Lead Purchaser?
A Lead Purchaser is the name of the cardholder or the name input during the booking process.[MB1] You can find the name of the Lead Purchaser in the confirmation email and on your ticket.
It is important that the Lead Purchaser arrives with their group and their matching, valid photo ID to enter the event.
But we want to go as a bigger group/family?
You will have to try to complete another order with another Lead Purchaser's name and card as each person is allowed a max of 8 tickets.
Can I buy tickets as a gift?
The matching photo ID with the surname of the Lead Purchaser will be an entry requirement, the other tickets bought by that person can be used for other people as long as they ALL arrive with the Lead Purchaser. If you want to buy as gifts then you’ll also have to attend to get your recipients into the show.
What are the entry requirements?
To gain access to the concert you are required to bring your ticket with a clear and undamaged barcode visible. You may be required to produce your email booking confirmation and a valid form of photo ID that matches the name on the confirmation. Accepted forms of photo ID are – A current original driver’s licence (including provisional licence), a current or recently expired original passport (provided the picture is a good resemblance of the holder) or the original Emirates ID
What are the age restrictions?
All venue age restrictions are clearly displayed on the sales pages on the ticket agent websites.
Standing – All Ages - Anyone under the age of 12 need to be accompanied by an adult
Seating – All Ages - Anyone under the age of 12 needs to be accompanied by an adult
In the unlikely event you are looking to purchase tickets on behalf of 16-18-year-olds who do not have access to a smartphone we recommend that you attend the show with the group.
I can’t find my confirmation email.
In the first instance please check your junk or spam folder. In busy periods confirmation emails can take up to 24 hours to arrive. If you still haven’t received confirmation, contact the customer services hotline on +971-4-4573212. If you are unsure which company you bought from this is usually displayed on your credit card statement or bank statement.
I can’t access my ticket(s)?
Please make sure your phone is fully charged before you leave the house to avoid this situation. Of course, if something happens out of your control, please go to the box office where someone will attempt to assist you to find your order.
What if I lose my ticket before the show?
Please contact helpcenter@platinumlist.net, call them on +97144573212 or WhatsApp them on +971 50140 8768
I can’t go any more and need to sell my ticket. What do I do?
Contact Platinumlist on the above channels. We do not guarantee tickets can be sold back but will be dealt with on a case by case basis. The reselling of any Ed Sheeran ticket is strictly forbidden.
Any Ed Sheeran ticket offered for resale elsewhere, either on or offline (including Viagogo or any other unauthorized source including all secondary ticket retail websites), will result in the entire original booking being cancelled. The original purchaser and their party will be refused admission and any other purchases they hold will also be cancelled.
When will we receive our tickets?
Your ticket(s) will be delivered approximately 48 Hours before the show. Please refer to your confirmation email or ticket agent for information on the delivery method.
Are cameras allowed?
Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden and will not be allowed inside the venue. Personal-use cameras and smartphone cameras are fine. No camera drop-off is available at the venue
How early should we turn up?
Please check the Platinumlist website for door opening times and allow yourself plenty of time to get in before the start of the show.
I can’t get in with my tickets, it failed to scan and I’ve been turned away at the gates.
Don’t worry, we can try and help you. In the first instance head to the box office where someone will be able to help you work out what’s gone wrong. Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website. Remember these are likely to be fake and will not gain you entry to the show.
What else are you doing to combat the secondary market?
Your ticket(s) are linked to your account with Platinumlist. This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via official face-value return to Platinumlist (if approved), you will be refused entry to the venue.
