1. All attendees must have a valid Festival Pass prior to entry to the show, which must be purchased via the GE Festival Website. These will be checked upon entry.
2. Your ticket(s) will be issued to the platinumlist mobile-app account associated with the e-mail address provided at the point of purchase.
3. Anyone under the age of 12 years old must be supervised by an adult 18+. There is a maximum of 4 minors to one adult when entering. Original IDs will be required.
4. Your ticket(s) are sold by the promoters directly to you as the consumer. Any tickets purchased by businesses or traders in breach of the terms and conditions of ticket sale will be cancelled. By accepting these terms and conditions you confirm that you are a consumer.
5. Your ticket(s) will immediately become invalid if resold or offered for sale unless the sale is through the official ticket agent fan-to-fan exchange. Tickets sold via third parties and other unauthorized outlets, including online auction sites, are not valid for admission, for example, Yandex, Afisha, Viagogo, Dubizzle. The resale of a ticket renders it invalid and may lead to refusal of entry.
7. Tickets are non-refundable and non-changeable.
8. On entry Customers may be required to show all of the following:
● a valid photo identification document such as original national ID, Driver’s license, or original passport alongwith.
o debit / credit card that was used for purchase with matching name to ID.
o the booking confirmation email.
9. When arriving in groups, the lead booker needs to be present in order for the whole party to enter the venue with the documents listed. All members of the party should enter the venue at the same time.
10. Your Ticket purchase constitutes a personal, revocable license and, at all times, remains the property of the promoters.
11. Only Tickets purchased through approved Ticket agents are valid for admission.The venue reserves the right to refuse admission.
12. If guest(s) are unable to attend for reasons beyond their control etc., and/or wishes to transfer the Ticket(s) accordingly cancellation/transfer requests will be assessed
individually by the authorized Ticketing company. A refund or transfer will only be
issued if the Ticketing company received organizer approval. Ticketing company can be
contacted by phone on +97144573212, by email at helpcenter@platinumlist.net or on WhatsApp on +9715014087688.
13. To contact the event partner or for questions around Festival Pass you can WhatsApp Global Encounters Support at +1 943-214-0805 or email: support@globalencounters.ismaili
14. Ticket sales are limited to a maximum of 10 per customer.
15. It is the responsibility of the Customer to be of the correct age required to enter the Event. It is Customers responsibility to abide by the dress code set by the Event Organiser if any.
16. If the Customer is declined entry by the Event Organiser for any reason Platinumlist is not liable to refund the Tickets.
17. It is the responsibility of the Customer to attend the Event at the correct time. Non-attended events will not be refunded by Platinumlist.
18. Event Organiser and Platinumlist accept no responsibility for any personal property lost or stolen, or injury or any losses sustained at the Event.
19. Event Organiser and Platinumlist will not be responsible for any lost or damaged Tickets. Exchanging Tickets categories is not allowed. One person per Ticket.
20. The Ticket is valid only for the specified show and cannot be reused across multiple events.
21. The Event Organiser has the right to refuse entry once the show has started. No re-entry.
22. Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, refund procedures will be announced by the Event Partner. If the event was moved or rescheduled, the venue or promoter may set refund limitations. It is your responsibility to ascertain whether an
event has been cancelled and the date and time of any events. If an event is cancelled or rescheduled, we will use reasonable endeavors to notify ticket holders of the cancellation once we have received the relevant authorization from the Event Partner. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.
23. You agree that your data can be used to contact you for marketing purposes by the Event Organiser and Platinumlist regarding this and future events.
24. This ticket is issued subject to the Rules and Regulations of the venue and Event Partner. Breach of any of these Rules and Regulations or any unacceptable behavior likely to cause damage, nuisance or injury shall entitle the venue or Event Partner to eject you from the venue. The venue reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue or Event Partner. The venue
may on occasions have to conduct security searches to ensure the safety of the patrons.
25. As a general rule, all ticket sales are final and non-refundable. Policies set forth by Event Partners, prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. Tickets cannot be
exchanged or refunded after purchase unless the performance is cancelled. If the ticket holder is unable to attend the rescheduled event a full refund will be offered *excluding delivery fees. Full refunds for tickets purchased prior to the date of the original event will be given up to the face value of the tickets purchased plus the relevant per ticket convenience fee *excluding delivery fees. All the refunds of any transaction’s amount
against any purchase through this website would be refunded to the original mode of payment.
26. If the event was moved or rescheduled, the venue or Event Partners may set refund limitations. Additionally, Event Partners have the right to alter or vary the program due to events or circumstances beyond its reasonable control without being obliged to
refund monies or exchange tickets. It is the customer’s responsibility to comply with the latest refund date and other instructions as defined by the Event Partners. In this sense Platinumlist has no liability whatsoever for such transactions.
27. Line up is subject to change without notice. Any change to show schedule shall be deemed as required by the promoters. Any changes are not subject to refunds.
