I.Generally, all tickets are non-refundable, except those exceptions mentioned in PLP's refund policy or provided under this Agreement.
II. The Parties agree that PLP has the absolute right to process the refund on the following grounds:
- The event is officially cancelled.
- The headline performer or primary attraction is cancelled or fails to appear.
- The venue is changed to a location over 35 kilometers from the original or is significantly inferior in terms of capacity, services, or safety.
- The event is postponed to a new date which the customer is unable to attend, provided they notify PLP within 24 hours of the postponement announcement.
III. If an event is rescheduled or postponed:
- Refund requests must be submitted, rescheduling, or announcement of the relevant change
- If approved, the refund will be processed to the original payment method. Timelines for refund settlement may vary by bank or payment provider, typically taking between 7 to 14 business days.
IV. No refund will be issued for the following circumstances (but not limited to):
- Personal change of plans, travel issues
- Failure to adhere to entry policies (e.g., late arrival, invalid ID, or dress code violations).
- Displeasure with artist performance, technical delays, or on-site service experiences.
- Substitution of support acts, guest performers, or lineup changes not involving the headliner.