Denis Matsuev in Concert

• Latecomers will not be admitted into the auditorium once the performance has begun.
• Entry will only be permitted during admission, if applicable.
• No refunds will be accommodated in cases of non-admittance to the show due to late arrival.

Age limit: 

• 6+ years would require a ticket to enter the Dubai Opera Main Auditorium.
• Below 6+ years are not permitted into the Dubai Opera Main Auditorium.

• Dubai Opera is the ideal venue to celebrate elegance and style. Kindly avoid overly casual or provocative attire, such as shorts or flip-flops, to uphold our venue standards. Guests not complying with the dress code will not be permitted entry.

This ticket is sold subject to these Ticketing Terms and Conditions (the “T&C”). The T&C should be read carefully before purchase and the purchase of Ticket(s) constitutes acceptance of the T&C.

• Latecomers: To respect the performers and audience, latecomers may not be admitted until a suitable break in the performance or the interval (when applicable), at management’s discretion. We recommend arriving at least 30 minutes prior to curtain rise to ensure timely access.
• Entry Requirement: Performance ticket must be produced (physically or digitally) to gain entry to the event. Removing, altering, defacing, or copying any part of the ticket may invalidate it.
• Resale & Commercial Use: Performance ticket must not be resold, offered for sale, or used for advertising, promotion, or other commercial purposes without the prior written consent of Dubai Opera. Violation will result in immediate cancellation without refund.
• Validity: Performance ticket is valid only for the specific date, time, and event indicated.
• Refunds & Exchanges: Dubai Opera does not offer refunds or exchanges due to changes in personal circumstances. Refunds or exchanges are solely at Dubai Opera’s discretion.
• Lost or Stolen Tickets: Replacement of lost, stolen, or damaged tickets is possible only if authenticity and proof of purchase are verified, subject to an administrative replacement fee.
• Programme Changes: Dubai Opera reserves the right to add, withdraw, reschedule, or substitute artists, and to vary advertised programmes, prices, seating arrangements, and audience capacity without prior notice or liability.
• Concessions: Where concession rates apply, valid proof of identity and entitlement must be presented upon ticket collection or entry. Failure to do so may result in denial of entry or requirement to pay the price difference.
• Age Restrictions: Entry is subject to age restrictions specified on our website or event publicity. No refunds will be issued if a ticket holder is denied entry due to age restrictions.
• Conduct & Eviction: Dubai Opera reserves the right, without refund or compensation, to refuse admission or evict any person whose conduct is disorderly, inappropriate, poses a security threat, or disrupts the enjoyment of others.
• Security Search: Ticket holders agree to submit to searches for prohibited items, including weapons, dangerous and illegal substances, and unauthorized recording devices.
• Electronic Devices: Mobile phones must be switched off or silenced once the performance has begun. Photography, video, and audio recording are strictly prohibited inside the auditorium unless explicitly authorized for the specific performance or event.
• Assumption of Risk: The ticket holder voluntarily assumes all risks and dangers incidental to the event whether occurring prior to, during or subsequent to the actual event including potential injury, loss, or damage or liability.
• Food & Beverage: Outside food and beverages are not permitted on the premises. Consumption of food and drink inside the auditorium is strictly prohibited before, during, and after the show (including intermission), unless explicitly authorized for the specific event.
• General Compliance: By attending an event, the ticket holder agrees to comply with all laws and regulations of the Emirate of Dubai and the directives of Dubai Opera staff.