DP World Asia Cup 2025 at Dubai International Stadium

• FULL TICKET TERMS AND CONDITIONS ARE AVAILABLE AT asiancricket.org/tickets (“CONDITIONS”).
  THE CONDITIONS GOVERN ALL TICKETS AND ADMISSION TO ANY VENUE FOR A MATCH. A TICKET HOLDER SHALL, BY USING A TICKET, BE DEEMED TO HAVE BEEN MADE AWARE OF, AND TO HAVE ACCEPTED AND BE BOUND BY THE CONDITIONS. DEFINED TERMS USED BELOW SHALL HAVE THE MEANINGS GIVEN IN THE CONDITIONS.

• The Conditions incorporate the Venue Regulations and the Ticket Refund Policy.

• Tickets must not be:
  a. offered publicly for sale;
  b. offered, transferred or used in the course of any business or otherwise for commercial gain; or
  c. offered, transferred or used in relation to any promotional purpose, as a prize or otherwise bundled with any other goods or services (including as part of any hospitality or travel package),
  in each case without the prior written authorisation of the Emirates Cricket Board (“LOC”).

• Any personal information provided by any Ticket Holder will be protected by UAE Data Protection Laws.

• The LOC and/or any Authorised Person may refuse admission to or eject from the Venue without refund a Ticket Holder who, in their reasonable opinion:
  a. does not produce a valid Ticket upon request, and is further unable to verify that they have obtained the Ticket through an authorised source;
  b. is in breach of any of the Conditions;
  c. fails to comply with instructions from any Authorised Person, police, steward or other security officer, which would include failure to produce valid identification upon request;
  d. enters any area within the Venue where he/she is not permitted (including the playing field); and/or
  e. is in possession of a Prohibited Item.

• Prohibited Items include:
  a. metal cans and glass bottles (other than purchased or provided in the Venue);
  b. cigarettes, e-cigarettes, lighters, matches, fireworks, weapons, firearms, flares and any other items considered dangerous;
  c. banners, signs or other items, objects or clothing displaying political, religious, offensive or race-related messages.
  For a full list of Prohibited Items please refer to the Conditions and the relevant Venue Regulations at asiancricket.org/tickets.

• Ticket Holder may be searched (including a search of the Ticket Holder’s bags, clothes and other possessions) by or on behalf of the LOC and/or any Authorised Person prior to entry into or at any time within the Venue for the purpose of monitoring and enforcing compliance with the Conditions (including locating and removing any Prohibited Items). Should the Ticket Holder refuse to be searched, the Ticket Holder may be refused admission to and/or ejected from the Venue without refund or compensation.

• It shall be a breach of the Conditions for any Ticket Holder to engage in any conduct (whether through the use of language, gestures or otherwise) which is likely to offend, insult, humiliate, intimidate, threaten, disparage or vilify any reasonable person (including, without limitation, any player, umpire, referee, Authorised Person or other spectator) on the basis of their race, sex, gender, sexual orientation, religion, culture, colour, descent, nationality or ethnic origin. Such action will not be tolerated and is likely to result in ejection from the Venue, the imposition of other sanctions, such as being banned from the Venue in the future and possible further action including criminal prosecution.

• A valid Ticket permits the Ticket Holder admission to the Venue and to view the Match to which it relates from the seat or area specified on the Ticket.
  The Asian Cricket Council FZ-LLC (“ACC”) reserves the right at its reasonable discretion to make alterations to the time, date and/or venue of any Match.
  ACC and/or LOC also reserves the right to substitute the seat or area indicated on the Ticket with another position.

• No alcohol may be brought into a Venue.

• No smoking is allowed in the Venue other than in designated areas.

• Ticket Holders shall not conduct, carry out or cause to be conducted or carried out any form of betting or gambling whatsoever within the Venue (including, to avoid doubt, facilitating the conduct of any form of betting or gambling, whether inside or outside the Venue, by transmitting from within the Venue, by any method, details of a match or any element of a match to a third party).

• Ticket Holders consent without compensation to the recording of their voice, image and likeness captured by any means whilst present at or about a Venue, and agree to the transmission and use (including for commercial purposes) in perpetuity of such material by ACC, its Commercial Partners and any licensee or assignee of ACC.
  Each Ticket Holder waives in advance all rights and actions seeking to oppose such use.

• The Ticket Holder acknowledges that his/her presence at the Venue is at his/her own risk and that, to the maximum extent permitted by applicable local law, none of the ACC, the Host, the LOC, Authorised Persons or Official Ticketing Agents are liable for any loss, damage or harm however arising from the Match and/or Tournament and his/her attendance at the Venue, including: The risk of personal injury (including temporary or permanent disability or death); The risk of exposure to communicable diseases, viruses, bacteria or illnesses or the causes thereof; sickness; lost, stolen or damaged property; loud music, flashing lights and fireworks; temperature and weather conditions; offensive, vulgar or obscene language or materials; the actions or inactions (including negligent actions or inactions) of other persons within and around the Stadium. To the maximum extent permitted under the applicable law, each Ticket Holder hereby waives all claims relating to such risks.

• Parents or legal guardians of any minor under the age of eighteen (18) years using a Ticket are responsible for the conduct of the minor at all times.
  Persons under the age of fifteen (15) years must be accompanied by an adult at all times while in the Stadium and its surrounding areas.

• Views of the pitch and grounds may be obstructed from certain seats.
  ACC/LOC makes no representations, warranties or guarantees of any kind that the seat location will give a ticket holder an uninterrupted or uninhibited view of the match.

TICKET REFUND POLICY

• Please refer to the full Ticket Refund Policy at asiancricket.org/tickets for information relating to reserve days, refund entitlements and the procedure for claiming a refund (if applicable).
  Ticket Holders must retain their Ticket to gain entry on a reserve day or to claim a refund (if applicable).

TICKET SCALPING WARNING

• The resale of tickets without the authorisation of the LOC is a breach of the Conditions and, in certain circumstances, a breach of ticket sales and/or major event protection legislation and may attract criminal penalties.

The matches are categorized into two type of groups:

• Single Match Tickets:

  • Dates: 9th, 11th, 12th, 13th, 15th, 16th, 17th, 18th, 19th, 23rd, 25th

  • Locations: Abu Dhabi & Dubai
    
    

• Group Match Tickets:

  • Dates: 10th, 14th, 20th, 21st, 24th, 26th, 28th

  • Location: Dubai

The following policies apply in respect of tickets purchased to:

ACC Men’s T20 Asia Cup 2025 matches scheduled to be played in UAE during the year 2025 for Men’s Tournament matches.

CHILD POLICY

Children under four years of age at the day of the scheduled match are entitled to enter a venue without a ticket and at no charge, however, they must not occupy a seat of their own and must sit in an adult lap. There may only be one (1) child per adult lap in a seat, and each adult does require their own valid ticket for entry.

Parent/Legal Guardian of such child will be responsible for the safety and well-being of the child, and ACC/LOC will not be liable for the same, whether directly or indirectly.

The Ticket Holder purchasing the ticket and bringing the child to a match is required to:

Provide photo identification for proof of age if requested by any Authorised Person in any of the following situations:

• Upon entry to the ground;
• At any time while attending the designated match;

• When will the tickets be on sale?
  The tickets will go on sale 28th Aug at 7 PM UAE time.Tickets will be available for purchase starting August 28th at 7 PM UAE time.

• Where can I find the match schedule?
  The full match schedule can be found at www.asiancricket.org  
  
  

• How can I purchase tickets online?
  Tickets are available online exclusively at Platinumlist.net. You will need to do the following:
  a) Select the DP World Asia Cup 2025 event
  b) Choose the venue for which you wish to purchase the ticket
  c) Select the match
  d) Select the enclosure that is your preference from those available, and then simply checkout.
  e) You will need to provide your Name, Email address and telephone number so that the tickets can be delivered to your mailbox.  
  
  

• How does the queue work?
  The queue is set up to provide a fair purchase for every fan. From 7 PM, there will be a queue for first come first server basis. Please keep the page open until it’s your turn.To ensure fair access for all fans, a queue will be activated at 7 PM and will operate on a first-come, first-served basis. Please keep the page open until it is your turn to purchase.

• Why are ticket prices higher for certain matches?
  On those dates, all ticket categories are sold as bundles of multiple matches.

• What are the start times?
  All matches will start at 6pm other than the UAE v OMAN match in Abu Dhabi which will start at 4pm.

• How will I know which teams will compete in the Super 4 stage?
  The teams will qualify for the Super 4 stage based on their performance in the group stage matches. We encourage fans to refer to the points table on www.asiancricket.org
  
  If India qualifies for Super 4 stage then it will be A1

• Will tickets be sold to warm-up matches?
  There is no public entry to warm-up matches.

• What are the ticket prices?
  The ticket prices can be found on Platinumlist.net 

• Are there any service and delivery fees added onto the advertised price?
  There are no additional costs added to the face value of the ticket. However, banks may charge transaction charges.
  
  

• What is the maximum number of tickets that I can purchase? 
  Ticket purchasers can buy a maximum of ten (10) tickets per match day.

• Why are there restrictions on the number of tickets I can purchase?
  This is to provide everyone with a fair chance to purchase tickets.

• Do children require a ticket?
  Children under four years of age at the day of the scheduled match are entitled to enter a venue without a ticket and at no charge, however, they must not occupy a seat of their own and must sit in an adult lap. There may only be one (1) child per adult lap in a seat, and each adult does require their own valid ticket for entry.

• What is the minimum age for purchasing tickets?
  The minimum age of purchasing tickets online is 18 and you must have a Debit/Credit Card in your name. 

• Can I choose my seats for the DP World Asia Cup 2025 when I buy them?
  Other than Platinum Hospitality in Dubai, all areas on a free seating basis in both venues. 

• What do the different ticket categories mean?
  All stadiums are divided into different enclosures which have different views of the field of play and may have differing degrees of shade.

• Can I purchase tickets in person from a ticket office or over the phone?
  Tickets may be available to purchase (subject to availability) from the Box Office at each venue. Box will not be operational on Ind v Pak, A1 v A2 and the Final match. 

• Will tickets be sold on a first-come first-served basis or will I have to apply through a ticket ballot?
  Tickets will be sold on a first-come first-served basis. 

• I want to buy tickets for matches in two different venues. Can I do this in one transaction?
  Tickets to multiple matches at one venue can’t be purchased in a single transaction, but a separate transaction will be required to buy tickets for a different venue. 

• Do I need to create a Platinumlist account in order to buy tickets?
  Tickets cannot be purchased without an account.

• If I have forgotten my password; how can I log into my account to purchase tickets?
  You can use the ‘forgot my password’ function to generate a new password which will then enable you to access your account.

• Can I purchase tickets using my mobile phone? 
  Yes, the ticket sales portal is mobile friendly.

• Does the ticket price include all applicable taxes?
  Yes, ticket prices include all applicable taxes.

• Can I take a pram into the venue?
  Due to limited space and absence of any storage space, it is advised not to bring prams to the stadium. 

• Are there any seats with restricted views?
  There are some areas which may have some viewing restrictions. The seating is on a First-come-First-serve basis.

• Will all my tickets be seated together?
  Seating is on a first come first serve.

• Can I purchase tickets from overseas?
  Yes, you can purchase tickets from anywhere.

• Will I get a refund if I buy a ticket and then cannot go to the match?
  Please refer to the Ticket Refund Policy, available at www.asiancricket.org  for full details on when a refund would be provided.

• Do you have an official ticket resale portal? 
  Tickets cannot be returned to be resold. Tickets can only be refunded in accordance with the Ticket Refund Policy. 

• What currency is used for the prices that appear on your website?
  Ticket pricing is mentioned in United Arab Emirates Dirhams.

• Can I buy tickets to multiple matches?
  Yes, you may book tickets for any match you would like to watch. Please note, each customer can purchase a maximum of 10 tickets per match.

• I don’t have a debit/credit card, how can I book tickets?
  If you do not have a credit or debit card, you will only be able to purchase tickets, subject to availability, through the Venue Box Office.

• Can I make a group booking?
  Group bookings cannot be made for numbers in excess of the permitted limits per person. For corporate sales you may send your enquiry to ticketing@emiratescricket.com 

• How do I make a wheelchair or special access booking?
  There are dedicated wheelchair viewing areas in each venue. Please select the option which mentions wheel chair access on the website.

• Can I sit with family and friends if I have a wheelchair or special access booking?
  Each venue tries its best to provide access and slots for wheelchair users next to regular seats, however there may be times when this might not be possible. 

• When will I receive my tickets? 
  Tickets will be delivered 24 hours before the match in the email box provided.

• How will I receive my e-tickets?
  Tickets are delivered directly to the email address you provided.

• I haven't received my confirmation email.
  Follow the instructions below
  a) In the first instance please check your junk or spam folder.
  b) In busy periods confirmation emails can take up to 24 hours to arrive.
  c) If you still haven’t received confirmation, contact the customer services of the ticket agent you believe you booked through.
  d) If you are unsure which company you bought from this is usually displayed on your credit card statement or bank statement.

•  I can’t access my ticket(s)?
  Please make sure your phone is fully charged before you leave the house to avoid this situation. Of course, if something happens out of your control, please go to the box office where someone will attempt to assist you to find your order.

• Are alcoholic beverages available?
  Yes, hard drink is available at the bar for every stand  for all the matches except Afghanistan matches. Payment will be on  cash basis only at the bar

• Are outside food and beverages permitted?
  No, it's not.

• Are food and beverages available inside the stadium?
  Yes it is.

• Is parking available?
  Yes, but it is not included with the tickets and can be paid directly at the parking entrance.

• I have registered to buy tickets but my details have changed – what do I do?
  Please contact the ticketing helpline to have your details updated.

• How do I find out about hospitality tickets?
  Information about hospitality tickets is available by contacting:  ticketing@emiratescricket.com 

• Is there any reason why I should not buy tickets from unauthorised ticket sellers and other unauthorized sources or websites 
  Tickets purchased through unauthorised sources are not valid for entry and may be cancelled without compensation. 

• Can I sell or transfer my tickets?
  You cannot resell your tickets, however you may transfer them to your friends and family if you purchased those tickets on their behalf and in such cases never for a value greater than the original purchase price.

• Can I change my seat location or category if I prefer a different location or if a better seat opens up at a later date? 
  Once a ticket has been purchased, it cannot be refunded (except in accordance with the Ticket Refund Policy) or exchanged for another ticket.

• Who do I contact if I have questions about the ticketing programme? 
  Please contact ticketing@emiratescricket.com for any queries related to your tickets.

• Will you have a ticket office operational at each venue on match days?
  A venue Box Office will open at each stadium on the day of the match. Except for Ind v Pak, A1 v A2 and Final

• Can I collect my tickets from the venue?
  Tickets cannot be picked up at the venue.  

• Whom can I contact regarding issues with the ticketing process?
  You may contact Platinumlist for any assistance on tickets or its delivery

• What is the ticket fulfilment mechanism?  Do I have to print my tickets?
  You can print your tickets, or you can show the ticket on your phone or mobile device.

• If I have a print at home ticket or ticket on my phone, what is to stop someone else using it?
  Each ticket can only be utilised once. Once scanned, the same ticket cannot be used for entry or re-entry. If a customer leaves the venue, they will not be allowed back in using the same ticket.

• What if the seat that I have chosen on the virtual map appears as grey, and I can’t select it ?
  This means that the seat is currently unavailable.   This is either because the seat is sold, or it might be unavailable because of limits in capacity at the venue or because of some holds in the system. It may be worth trying again at a later date to see if the seat has become available due to changes in regulations.

• Professional Filming Equipment
• Food (Unless Medically Required)
• Beverages
• Laser Pointers
• Animals (Unless Required As Aid) Event Dependent
• Horns, Whistles, Vuvuzela
• Rigid Poles Or Sticks
• Signage/banners/flags
• Oversized Items And Bags
• Ambush Marketing Tools
• Drones
• Stuffed Toys
• Bottles/cans/flasks/ Any Sealable Containers
• Strollers/bicycles/scooters/segways
• Cool Boxes
• Political Items

• Explosive Substances
• Explosive Devices
• Firearms And Weapons
• Ammunition
• Gas Pistols & Cartridges
• Detonator Parts
• All Controlled Substances
• Projectiles/Boomerangs
• Electroshock Equipment
• Pyrotechnics/Smoke Cannisters
• Jammers/Scanners/Radios
• Radioactive/Corrosive Substances

• To avoid any last-minute travel hassles, plan your journey to the venue ahead of time. Consider transportation options like, taxi or parking at Yas Mall if you choose to drive.

• Streamline your entry by downloading the Platinum List app to access your tickets conveniently on your smartphone. This will help make your check-in process smoother.

• The concert is an outdoor event, so be prepared for changing weather conditions. We recommend wearing comfortable footwear for a long day and dressing to accommodate temperature variations.

• Please note that no outside food or beverages are allowed inside the venue. Don't worry; we have you covered with ample on-site options to satisfy your cravings and keep you refreshed.

• Staying hydrated is essential, especially during outdoor events. Make sure to drink plenty of water throughout the day to keep yourself energized.

• Keep an eye on our event updates and announcements to stay informed about any important details, event guidelines, and more.
• By following these tips, you'll be well-prepared for an unforgettable concert experience. We look forward to seeing you there! 

• a. If a match is canceled for any reason before the toss has taken place, a 100% refund is claimable.
• b. If a match is rescheduled to a different date and/or venue, a 100% refund is claimable. If a match is rescheduled to a different date at the same venue, your original ticket will not be valid for the rescheduled date, but you will be entitled to swap your original ticket for a ticket to the rescheduled match.
• c. If you are unable to attend a match as a result of a change in the biosecurity requirements (for example government regulations requiring matches being played with no spectators or with spectator numbers being further restricted from the original capacity), a 100% refund can be claimed.

• a. If a match is completed early;
• b. If the ticket is lost, stolen, defaced or otherwise unused;
• c. You experience a change in personal circumstances or a change in mind; or d. If your entrance to a match is delayed, including but not limited to reasons of public transport, road closures, other means of transportation, security inspections and/or other external factors.
• e. If the ticket has not been purchased directly through the official ticketing portal.