‘Hall of Wonders’ NYE 2024 at Time Out Market Dubai

Ticket Purchase:

• Tickets are available until midnight on December 31st, 2023.

Badges & Wristbands:
Upon confirmation of your reservations, Time Out Market Dubai will be sending you detailed instructions on how to obtain your badges and wristbands by email. If you lose, forget, or don’t collect your badges and wristbands on time, Time Out Market Dubai will not be responsible.

Note - collection from 25th to 30th December: Upon purchasing a ticket online, customers are required to collect access badges and wristbands. These badges and wristbands can be collected from December 25th to 30th, 2023, at Time Out Market Dubai, following the steps below:

• Date: From 25th to 30th December
• Timing: 12 pm to 12 am
• Location: Time Out Market, Level 3, Souk Al Bahar, Downtown Dubai
• Collection Point: Atrium Bar at Time Out Market (kindly ask the security at the entrance to assist you)
• Requirements: Please carry a valid identification document (such as  Emirates ID or Passport) along with the Platinumlist purchased for ticket pickup. 

Note- collection on 31st December: Upon purchasing a ticket online, customers are required to collect access badges and wristbands. If you are not able to collect the badges and wristbands before the 31st, but only on the 31st of December, you can collect them at the Dubai Mall information kiosk, located at The Souk Dome, ground floor (details provided below).

• Date: 31st December
• Timing: 10 am to 10 pm
• Location: The Souk Dome, Dubai Mall, Downtown Dubai
• Collection Point: Time Out Market Dubai kiosk at The Souk Dome (Dubai Dino)
• Requirements: Please carry a valid identification document (such as  Emirates ID or Passport) along with the Platinumlist purchased for ticket pickup.

Menu & Booking:

• Time Out Market Dubai offers over 250 dishes on New Year's Eve, including special drinks and bubbly.
• 50% of your booking value will be added to a Time Out Market event card for food and beverage purchases.
• Download the Time Out Market APP to view menus.
• Bookings are available for a minimum of two tickets only; single reservations are not accepted.

Vegetarian Options:

• Vegetarian options are available in addition to regular menus.

Terrace & Package Options (Burj Khalifa fireworks):

• The outdoor terrace offers views of Burj Khalifa and the Dubai Fountains.
• Another package includes access to the ground floor of the Dubai Fountain Boardwalk for fireworks views.
• The NYE celebration will commence with a 2-minute pre-show starting at 11:58 pm, followed by the official NYE event beginning precisely at 12 am, concluding at 12:08 am.

Terrace Access:

• Terrace access requires tickets specifically purchased for it.

All-Inclusive:

• 50% of your booking value will be provided as a Time Out Market card, valid until 2 am on January 1st, 2023.

Card Balance:

• The event card is only valid for the event night and cannot be refunded or used on another day.

Dry Zone:

• A non-alcoholic zone is available; please request these limited seats if desired.

Seat Changes:

• Seats are allocated based on your purchase and cannot be changed.

Communal Seating:

• Communal seating is the concept; specific table requests are not accommodated. Communal tables will seat multiple parties. You will be seated with other diners.

Walking Around:

• Guests can access the Time Out Market-only area of Dubai Fountain Boardwalk but can't take food or drinks outside.
• Leaving the venue may risk re-entry, depending on Mall security.

Entertainment:

• Entertainment includes 'The Reda Mafia' band, DJ Akmaral, roaming acts, stilt walkers, a photo booth, mime, magician, and more.

• Is the parking at Souk Al Bahar open to the general public?

Parking at Souk Al Bahar is available only to those with reservations at Souk Al Bahar outlets, including restaurants, hotels, and tenants - you must have wristbands and badges for access. ​    

• I have a reservation at a restaurant on Sheikh Mohammed Bin Rashid Boulevard. How can I reach the restaurant from the access points along Sheikh Mohammed Bin Rashid Boulevard?

You can reach the Time Out Market (Souk Al Bahar) by accessing the closest gate in its vicinity on Sheikh Mohammed Bin Rashid Boulevard.  There are five gates across Downtown Dubai for you to choose from. Please consult the Gates Grid to determine the nearest access point to your intended location.

There will be five entry points along Sheikh Mohammed Bin Rashid Boulevard for visitors to use:

• Gate 1: Located behind the Downtown Command Centre
• Gate 2: Situated behind Burj Vista
• Gate 3: Located near Emaar Square, adjacent to the Boulevard Plaza Building
• Gate 4: Opposite Address Boulevard
• Gate 5: Opposite Address Downtown

 

• What time will the roads be closed on Sheikh Mohammed Bin Rashid Boulevard?

The closure of roads can occur at any time and is subject to final confirmation by the relevant RTA authorities.  

• Will there be taxis in Downtown Dubai? Where will they be situated?

Taxis will operate normally while the roads are open. However, they will not have access to Downtown Dubai once the roads are closed by Dubai Police, and drop-off and pick-up services will no longer be permitted.

Parking

• Where can I arrange for personal transportation drop-off and pick-up?

If you arrive before the road closures, you can be dropped off at any location. However, access to Downtown Dubai will not be available once the roads have been closed by Dubai Police. You may arrange for pick-up from Sheikh Mohammed Bin Rashid Boulevard after the roads have been reopened by Dubai Police.

Before Road Closure

• Which parking facilities will be available at Dubai Mall and Souk Al Bahar?

All parking areas at Dubai Mall and Souk Al Bahar will be open until they reach full capacity.

• Until what time can I use the parking facilities at Dubai Mall and Souk Al Bahar?

Access to the parking areas will be unavailable after they reach full capacity and/or once the roads leading to Dubai Mall parking are closed by RTA authorities.

After Road Closure

• In the event that parking is full in Downtown, or the roads are closed, where can badge holders park their cars?

Badge holders have the option to park their cars at two designated locations, with shuttle bus services provided for convenient pick-up and drop-off: Al Wasl Sports Club Car Park https://maps.app.goo.gl/uM3CJ552Tb5vrcaE7 Meydan Car Park https://maps.app.goo.gl/5584eGDsmcdsrjxs5

• Is there any parking available for the general public (those without badges) if Dubai Mall parking is full?

Yes, public parking is available both across and outside Downtown Dubai. The underground parking in Mohammed Bin Rashid Boulevard is also open to the public before road closures.  

Road Closure Information
https://youtu.be/jnTQOHvqfgk?si=o1AxZGvxGvqt3O5y  

Arrival Time:

• Early arrival is recommended due to high New Year's Eve crowds in Downtown Dubai.
• Late arrivals come at your own risk due to potential security and logistics issues.

Platinumlist recommends that customers avoid purchasing Platinumlist-branded tickets from secondary ticketing websites or online selling sites such as eBay, Dubizzle, Facebook, StubHub, and Online Ticket Shop. This is because there is a possibility that the ticket may not be valid for entry or may be cancelled by Platinumlist if it is determined that the ticket has been resold. It is worth noting that in certain countries, the reselling of tickets is prohibited by law. It is highly recommended that you take precautions to protect your tickets from the possibility of loss or theft.

Platinumlist does not assume responsibility for replacing lost or stolen tickets, nor does it provide refunds for tickets that have been lost or stolen. If a customer's electronic ticket is duplicated or stolen, for example, through a hacked email or delivery to a shared email address, and the ticket is scanned and used before the customer arrives at the event, entry will be denied. No refund will be issued in this case.